Refund Policy
Last updated: July 1, 2026
1. Check compatibility before purchase
LiveFramePin Studio currently requires macOS 14 or later and Screen Recording permission for its core features. DRM-protected or otherwise restricted content may not be capturable. Please review the product page and these limitations before purchase.
2. Support-first refund window
You may request a refund within 14 days of purchase if LiveFramePin Studio materially does not work as described and our support cannot resolve the issue. A change of mind, failure to check the stated system requirements, or inability to capture protected content does not by itself qualify, except where applicable law requires otherwise.
3. How to request a refund
Email [email protected] with:
- your Lemon Squeezy order number or purchase email;
- your macOS version and Mac model;
- a short description of the issue and troubleshooting already attempted.
Do not email your full license key, payment-card information, or private screen content. We may ask for limited additional details needed to verify and troubleshoot the purchase.
4. Processing
Lemon Squeezy, as merchant of record, processes approved refunds to the original payment method. The time for the credit to appear depends on the payment provider and may take up to 10 days.
5. License after refund
If a refund is issued, the associated license key may be disabled and active installations may be deactivated. You must stop using and delete refunded copies of the app.
6. Mandatory rights
This policy does not limit refund, cancellation, warranty, or other consumer rights that cannot be waived under applicable law. Lemon Squeezy may also take action under its own buyer terms or legal obligations.